Refund policy

If 15 days have passed since you received your crop top band, unfortunately we can no longer offer a refund or exchange.

 **Unfortunately, International Orders are final sale | NO RETURNS | NO EXCHANGES**

Exchanges

If you would like to exchange your band for a different size your band must be unworn & unwashed | in original condition.

I do my best to accommodate all Exchange requests -if the size band you wish to exchange for is out of stock, we can proceed with a return. 

Exchange Process:


Please contact hi@shophellohacks.com to begin the exchange process.
Once an exchange has been confirmed, you will want to go ahead and place a new order for the correct size crop top band. While this new order is processing, please ship your original band back.  When the original band is received and approved,  a refund of band price will be issued to the original payment method.

Customer is responsible for paying the shipping costs for exchanging the product. 

shipping fees cannot be refunded

Please contact us at hi@shophellohacks.com in order to start the exchange process. 

 **Unfortunately, International Orders are final sale | NO RETURNS | NO EXCHANGES**

Returns

Crop Top Bands can be returned within 15 days of receiving. Shipping fees cannot be refunded. Bands must be unworn & unwashed and in original packaging for a full refund.   Customer is responsible for paying the shipping costs for returning the product. You’ll also need the receipt or proof of purchase for a full refund. 

 Please contact us at hi@shophellohacks.com in order to start the return process. 

 **Unfortunately, International Orders are final sale | NO RETURNS | NO EXCHANGES**

Damages & Issues

Please inspect your order upon reception and contact us within 24 hours if the crop top band is defective, or damaged - thecroptopband@gmail.com

In some cases we may offer you other solutions without sending the product back. 

 

Please Note:

In order to receive a refund you must send us a tracking number. Products that are sent without a tracking number will not be refunded!

Once your return is received, we will send you an email to notify you that we have received your returned product. We will also notify you of the approval of your refund.

If you are approved, you’ll be automatically refunded the cost of your band on your original payment method. Original shipping fees cannot be refunded. Please remember it can take some time for your bank or credit card company to process and post the refund too.

What if I closed my card/bank for my refund?
Currently, we can only issue a refund back to the original payment method used at the time of purchase. This means that we cannot issue a refund to a new account or card.


Shipping

Once an order has shipped, it is no longer in our control. If your order is lost or stolen after delivery we are not responsible. In the event of a lost or stolen package, please first reach out to the shipping carrier

Please allow order fulfillment 2-3 business days before shipping.

Original shipping fees cannot be refunded.